Your privacy is our top priority at Fenci Win. This privacy policy clearly explains how your personal information is collected, what it is used for, and how it is kept secure. By using the platform, you agree to this policy.
This privacy policy applies to all services on the Fenci Win platform. Please read the full document carefully. If you have any questions, reach out to our support team.
Fenci Win ("we", "us", "the platform") operates an international-standard online gaming platform serving players in Bangladesh and around the world. We believe every user has the right to full control over their personal information.
This privacy policy applies to: the Fenci Win website, mobile web version, live chat service, and email communications. When you register, make a deposit, or play any game on Fenci Win, we collect certain information from you — this document details exactly what that information is.
Fenci Win's privacy policy is fully transparent. We never use any user's data without their knowledge or sell it to third parties.
Fenci Win collects two types of information: data you provide directly, and data collected automatically while you use the platform.
| Data Type | Example | Methods of Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | Registration Form |
| Contact Information | Email, mobile number | Registration Form |
| Financial information | Payment methods, transaction history | Deposit/Withdrawal |
| ID Document | NID, passport (KYC) | Verification Process |
| Device Information | IP address, browser, OS | Automated |
| Gaming information | Betting history, game results | Platform Logs |
If you contact us via live chat or email, we keep a record of that conversation to help us serve you better in the future.
Fenci Win uses collected data only for specific, legitimate purposes. We never misuse your information. The primary purposes are outlined below:
Fenci Win only sends promotional emails or SMS with your consent. You can opt out at any time through your account settings or by contacting support.
Fenci Win never sells your personal data to third parties. However, limited information may need to be shared in specific circumstances:
All third parties are required to comply with Fenci Win's privacy standards and may only use data for the specified purposes.
Fenci Win never shares your gaming history, financial balance, or personal messages with advertisers.
Fenci Win uses industry-leading technology to keep your data secure. Our security framework includes:
Fenci Win uses cookies to improve your experience on the website. Cookies are small text files stored in your browser. We use three types of cookies:
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
Fenci Win retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations:
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Financial transaction records | 7 years (legal requirement) |
| KYC documents | 5 years after verification |
| Cookie data | Up to 1 year or until session ends |
| Support conversations | 3 years |
Once the specified retention period ends, data is securely deleted or anonymized.
Fenci Win respects your privacy rights. You are entitled to the following rights:
You may request to know what information has been collected about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data where there is no legal obligation to retain it.
You may object to your data being used for marketing purposes.
You may request your data in a structured, portable format.
You may request a temporary restriction on data processing in certain cases.
Fenci Win is strictly for users aged 18 and above. We do not knowingly collect any data from minors.
If you suspect your child is using Fenci Win, contact support immediately. We will act without delay.
Fenci Win may update this privacy policy from time to time. For significant changes, we will:
Continued use of the platform after any changes means you accept the updated policy. We recommend visiting this page regularly.
For any privacy-related questions, requests, or complaints, please get in touch with Fenci Win:
To request data deletion or transfer, contact us with your account ID and registered email. Requests will be processed within 30 days after identity verification is complete.
The core pillars of our privacy protection
Every transaction and piece of personal data is protected with 256-bit SSL encryption — virtually impossible for hackers to breach.
Every account goes through a KYC process. This helps prevent fraud and ensures a safe gaming environment for all members.
Fenci Win never sells your personal data to advertisers or third parties. Your data is used solely for the purposes stated in this policy.
Your data is securely deleted once the required retention period has passed. We do not hold data longer than necessary.
Regular audits are conducted by independent cybersecurity experts. Any vulnerabilities are promptly identified and resolved.
No hidden terms. Fenci Win's privacy policy is written in plain language and is accessible at any time.