Fenci Win Terms and Conditions

The following requirements must be met to register and use Fenci Win:

• You must be at least 18 years of age.
• You must register under your own name with accurate and complete information.
• Each person may only create one account. Creating multiple accounts is strictly prohibited.
• You must provide an active mobile number and email address.
• Providing false or misleading information during registration may result in account termination.

Fenci Win may request identity documents, proof of address, or other verification materials for KYC (Know Your Customer) purposes at any time. Withdrawals may be temporarily held until verification is complete.

Your Fenci Win account is entirely your responsibility. You are required to keep your login credentials, password, and verification codes confidential. To keep your account secure:

• Do not allow anyone else to use your account.
• Always log out after using an unfamiliar device.
• If you notice any unusual activity on your account, contact support immediately.
• Change your password regularly.

Fenci Win will not be held responsible for account security breaches caused by user negligence. Users bear full responsibility for any loss resulting from unauthorized third-party access to their account.

The following rules apply to all deposits made at Fenci Win:

• Deposited funds may only be used for gaming purposes.
• Depositing from another person's account or through a third party is strictly prohibited.
• Fenci Win reserves the right to suspend any account where money laundering or suspicious transactions are detected.
• Deposits are non-refundable once processed. For any incorrect transactions, please contact support.

The following rules apply when withdrawing funds from Fenci Win:

• Your account must be fully verified before you can make a withdrawal.
• Minimum withdrawal amount is BDT 1,000.
• Withdrawals can only be made to a registered payment method.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawal processing typically takes 24–72 hours.

Fenci Win offers a variety of bonuses and promotions. The following conditions apply to all bonus usage:

• Each bonus has specific wagering requirements, which are clearly stated at the time the bonus is claimed.
• Claiming multiple bonuses from the same person, device, or IP address is strictly prohibited.
• Bonus codes have a limited validity period. Bonuses will be forfeited if not used within the specified timeframe.
• Attempting to withdraw before meeting the wagering requirements may result in the bonus being forfeited.
• Fenci Win reserves the right to modify or cancel any bonus promotion at any time.

All games on Fenci Win are powered by internationally certified RNG (Random Number Generator) technology. The following rules must be followed while playing:

• Attempting to manipulate or influence game outcomes is strictly prohibited.
• Using bots, scripts, or any automated software to play games is strictly prohibited.
• In the event of any dispute regarding game results, Fenci Win's decision shall be final.
• If a game result is voided due to a technical error, the wagered amount will be refunded.

Separate rules may apply to Live Casino, slots, Sports Betting, and other games on Fenci Win. Please read the specific rules for each game category before playing.

The following activities are strictly prohibited on the Fenci Win platform:

• Creating multiple accounts or using another person's account.
• Registering with a false identity or fabricated information.
• Engaging in money laundering or any suspicious financial activity.
• Following unusual gaming patterns to exploit the bonus system.
• Attempting to damage the platform through hacking, viruses, or malicious code.
• Harassing other members or using offensive language.

Fenci Win takes the security of your personal information as its highest priority. To learn how we collect and use your data, please review our Privacy Policy Full details are listed on the page.

• Your personal information is never sold to third parties.
• Information is not disclosed to authorities unless required by law.
• All data is secured with SSL encryption.
• To request deletion of your data, please contact support.

Fenci Win accepts no liability in the following circumstances:

• Game losses resulting from the user's internet disconnection.
• Any loss caused by technical issues on the user's device.
• Payment delays due to disruptions in third-party services (Mobile Banking, Nagad, etc.).
• Account security breaches resulting from user negligence.
• Any cause beyond Fenci Win's control, including natural disasters, cyberattacks, and similar events.

Fenci Win reserves the right to suspend or terminate any account at any time for the following reasons:

• Violation of Terms & Conditions.
• Detection of fraudulent or suspicious activity.
• Failure to complete KYC verification or submission of false information.
• Extended account inactivity (365 days or more).

Users may request account closure at any time by contacting the support team. Upon closure, any valid balance will be returned to the registered payment method.

Fenci Win reserves the right to update these Terms & Conditions at any time. For significant changes, we will:

• We will post a notice on the website.
• We will send notifications to your registered email or via SMS.
• We will endeavor to notify you at least 7 days before any changes take effect.

Continued use of the platform after changes have been made will be considered acceptance of the updated Terms & Conditions.

For any questions or complaints regarding the Terms & Conditions, please contact the Fenci Win support team:

• Live Chat: Active 24/7, support available in Bengali.
• Email: [email protected]
• Response time: typically within 24 hours.